Use the DataForceCRM Support Portal to Save Time and Money while Retaining Customers
Integrate Customer Support with Customer Relationship Management
DataForce CRM provides a Customer Portal to all customers that ask. The Customer portal is hosted on the same dedicated server which houses the client’s CRM. When the Customer Support Portal is set up and running, CRM users can designate a Contact as a Portal User. This is easily done in the contact form. When the contact is designated a Support Portal user and the record is saved, the Contact will get an email with login data to the support portal.
Save Support Staff Time and Delight your Customers
Your new Customer Portal can be revenue producer. Create a service level agreement which will specify your support levels and make this a product. Now sell the support portal as a premium item if you wish. Or just provide as part of your service or product offerings and tighten up the support process.
Track Ticket Response Time
Your Support portal will gather all tickets in one place. Your tickets will associate your support representatives, your products, your urgency to the trouble tickets. The data can be reported and even better, can create a knowledgebase. Now your support staff can search the knowledge base using key words or meta data search to find solutions to clients’ queries. Standard responses can be written that answer frequently asked questions. This adds consistency to your support team, creates faster response times, and builds your support library.
Build a Support Knowledgebase
The Support Portal builds intellectual property about how to support your offerings. New support reps can be plugged right in, cutting down training needs. The library is made available to your new customers. New customers will tap into this support library enjoy higher benefits from your offerings faster.
The Support Portal is a terrific benefit. Please send an email to support@dataforcecrm.com to have your support portal set up for you if you are an existing client.
If you are not a DataForceCRM client, register for your Trial account and test our CRM and our Support portal.
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